A support web app for B2B teams that answer email, chat and voice from one place, built as five views for a support lead’s day.
The real app running every feature, start to finish.
Give support leads one place to see how the team is doing, fix the queue and plan the next shift.
Five calm views, each answering one question, with the next action always one click away.
Open the live demo and follow a ticket from the inbox to a reply, then fix a gap in the shift plan.
What each screen does, and why it looks the way it does.
The first screen answers one question: how is the team doing right now? Tickets solved by hour sits large on the right, with teal for the peak hour and periwinkle for the hour that slipped. Hovering a bar shows first reply time and breaches for that hour, while the routing hub on the left keeps open tickets, channels and the longest wait in view.
Tickets are sorted by SLA, not by arrival, so the most urgent row is always on top. Opening a ticket slides in a side panel instead of a new page, keeping the queue in sight. Svarby drafts a reply from similar solved tickets, the agent reads it, and one click sends and solves. The status pill and a short toast confirm it.
A rule reads like a sentence: when channel is Voice and plan is Enterprise, route to Tier 2. Typing suggests real values with account counts, so nobody guesses a plan name. The routing map redraws the moment the rule is saved and shows the effect in numbers: 42 tickets a week rerouted, voice wait down from 4:10 to 1:35.
Forecast volume and staffed shifts share one timeline, so gaps are visible without reading a table. The 14:00 to 16:00 gap is hatched in amber and paired with a suggested fix. Fill gap moves Jonas from on-call to a 13:00 shift, the hatch clears and coverage climbs from 86% to 97%.
Four KPI cards lead, followed by created vs solved and CSAT by channel. Switching from 7 to 30 days morphs the chart in place instead of reloading, so the change in trend is easy to follow.
Click through the real app yourself, one step at a time, or let it play on its own. Jump straight to any feature.
Want results like these for your brand?Book a free 15-min call
